Payment terms

cash payment.

Carried out directly at the hotel

Bank card.

(Visa, MasterCard, Maestro, MIR, JCB, UnionPay)
The entire amount of the reservation is paid. We draw your attention to the fact that the accommodation facility where you book rooms (services) and will stay will give you documents confirming the fact of your stay for the entire period, including those paid using a bank card via Internet acquiring.
Payment processing is carried out by the Sberbank processing system.

Description of the data transfer process.

To pay for the purchase, you will be redirected to the payment gateway of Sberbank of Russia PJSC to enter your card details. Please prepare your plastic card in advance. The connection to the payment gateway and the transfer of information is carried out in a secure mode using the SSL encryption protocol. If your bank supports the technology of secure Internet payments Verified By Visa or MasterCard Secure Code, you may also need to enter a special password to make a payment. You can check the methods and the possibility of obtaining passwords for making online payments with the bank that issued the card. This site supports 256-bit encryption. The confidentiality of the personal information provided is ensured by Sberbank of Russia PJSC. The entered information will not be provided to third parties, except in cases provided for by the legislation of the Russian Federation. Bank card payments are carried out in strict accordance with the requirements of Visa Int. and MasterCard Europe Sprl payment systems.

Description of the payment process.

When paying with a plastic card, the payment is made immediately after its registration. To do this, you will need to select an account for payment and click on the "Pay (Sberbank)" button, while the system will switch you to the authorization server page, where you will be asked to enter the details of the plastic card, initiate its authorization, and then return to our store with the "Return to Store" button. After you return to the tenant's office, the system will notify you of the authorization results. If authorization is confirmed, your order will be automatically executed in accordance with the conditions you set. In case of refusal to authorize the card, you will be able to repeat the payment procedure.
Payment by VISA bank cards
All types of VISA payment cards are accepted for payment, with the exception of Visa Electron. In most cases, the Visa Electron card is not applicable for payment via the Internet, except for cards issued by individual banks. You need to find out about the possibility of paying with a Visa Electron card from the issuing bank of your card.

Payment by MasterCard bank cards.

All types of MasterCard are accepted for payment on the website. What you need to know:

  • 1. the credit card number
  • 2. the expiry date of your card month/year
  • 3. The CVV code for Visa / CVC code for Master Card: last 3 digits on the signature strip on the back of the card.
If there is no CVC / CVV code on your card, then perhaps the card is not suitable for CNP transactions (i.e. transactions in which the card itself is not present, but its details are used), and you should contact the bank for more information.

How to pay with a bank card.

By clicking the "Go to the SBERBANK payment system website" button, you will be redirected to the payment gateway of Sberbank of Russia PJSC, where you can specify your bank card details. The connection to the payment gateway and the transfer of the parameters of your plastic card is carried out in a secure mode using the 256-bit SSL encryption protocol. If the Issuing Bank of your plastic card supports the technology of secure Internet payments Verified By VISA or MasterCard SecureCode, be prepared to specify a special password required for successful payment. You can check the methods and the possibility of obtaining a password for making an online payment with the bank that issued your card.
Sberbank takes 20 minutes to process the payment, so please prepare your plastic card in advance. If you do not have enough time allocated for payment or in case of refusal to authorize the card, you will be able to repeat the payment procedure.
The confidentiality of the personal information provided is ensured by Sberbank of Russia PJSC. The entered information will not be provided to third parties, except in cases provided for by the legislation of the Russian Federation. Bank card payments are carried out in strict accordance with the requirements of Visa Int. and MasterCard Europe Sprl payment systems.

Refund.

When canceling items from a paid order (or when canceling the entire order) You can order another service for this amount, or return the entire amount to the card after writing a letter to e-mail. The refund is made to the card from which the payment was made earlier.